IBAS garnish themselves with a 90-day turnaround time, so you would expect them to provide a reasonable level of detail in response to a complaint.After 80+ days, my report contained no more than 10 bullet points altogether, each of which had incredibly limited scope or detail. Furthermore, the report itself had overlooked or ignored several aspects of the complaint that I had raised, the panel choosing instead to focus their measly 2 points of attention on elements that obviously looked favourable for the betting company (e.g., 'they have a line in their policy on their website').The complaint that I submitted included multiple pieces of evidence, as well as pages of explanation, detail and rationale for the claim I was making against the betting company. IBAS' response to my arguments? 4 small bullet points, 1 of which was only to flippantly dismiss the level of education that I hold in the area of sports analysis.For a service that is paid for by financial giants like the companies they supposedly hold to account, it doesn't half seem that they are far from 'independent', but their customer service is borderline non-existent. When it does appear however, it is sharp, rude, and totally unsympathetic.The only credit that I can give to them is the simplicity of their online complaint system. Outside of this - they're not worth your time.I wouldn't bother using them again - go straight to the small claims court if you have a fair complaint to raise.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
