Had a great experience with Mr Ironside at IBAS. He assisted very professionally with my bets with Betfred. The Betfred Croydon area manager refused to pay me the higher odds when the bets were struck because the horse odds I wrote had drifted out and both won. There had been countless number of occasions where I had written the odds on the slip and the price have shortened and I have had to accept the lesser price. The difference were £575, a large amount and thankfully Betfred came to their senses and paid out. The rule is that all odds taken on shop bets should be honoured if you take the price at the time when the bet is struck and not what odds you have written down or asked for which can differ. Not sure why the area manager decided to go against their rules. Well done to IBAS for resolving my case!
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
