Got my case completely wrongI won’t say IBAS sides with the Casino as I’ve seen reviews of them being fair and just, but I believe they’ve got my case horribly wrong.Deposited £1k of my hard earned money to SpaceCasino and risked my funds and managed to make it to £2k. As you know, doubling your balance is not easy and took risk and was extremely happy with the outcome.Already passed verification checks long before I played and went to withdraw feeling great.2 days later, my account was closedThey never paid out after months of not hearing a solution and the reasoning was ‘I breached terms 3.5 Suspension and Closure by SpaceCasino’ which made 0 sense.Gave all evidence to IBAS and sided with SpaceCasino for reasoning of ‘detected abnormalities in documents’ & ‘evidence of forged documents’I’ve never forged a document in my life?They know I’ve sent original copies of my identification, address & bank statements all in my full name and current address. I’m extremely confused as to what is forged. Show me the ‘forged documents’ and I will FaceTime you the original copy, completely identical to the documents SpaceCasino holds, while they’re right beside my face.I use these same documents for bet365 and Betway with no problems, because it’s MY OWN personal identification, address and bank statements.I work hard for my funds and it’s absolutely disgusting and vile to lose this knowing you’ve done absolutely no wrong.IBAS never asked SpaceCasino to see these documents of mine or anything because they are all 500% accurate. Not fair at all & absolutely gutted £1k has been taken from me for an insane judgement.This happened in November but my chest won’t let hard hours of work be stolen when I’ve followed rules and done no wrong. Will be looking into using my funds to take this to further solicitors as I still have all evidence.IBAS I’m really appalled with this service, I wouldn’t mind losing my case against SpaceCasino if reasoning is just. Claiming you’ve seen ‘abnormalities in my documents’ is just insane. I would also need to contact my Work place, NHS, GovUK and cancel my abroad holidays since apparently my documents are all ‘abnormal’. Extremely incorrect judgement to make.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
