I struggle to believe that IBAS operate with any kind of impartial involvement. In my complaint they used generic terms, the sort you might use at the pub with friends.Their idea of a resolution was a £10 free bet, which was issued with 24 hours to accept. They only advised me of this around 2 weeks after the free bet resolution had expired. How they expect somebody to know and accept this without being advised until significantly later is beyond me.
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The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
