Independent they are not. They should be called CBASComplicit Betting Assisted Service.Failed to even call me despite repeated requests for a quick call to clarify what was a complex bet in writing. Instead CBAS employees prefer to hide behind a keyboard and investigated a complaint completely wrongly. Then sided with those charlatans at Skybet.CBAS not fit for purpose.Ignore the 5 star.reviews these guys are in bed with the betting industry. Not Independent nor professional.The response from.Richard below elucidates the precise problem with CBAS. They don't want phone calls but happily waste time to and fro with messages. They won't make calls even when requested deciding they are already judge and jury and in the words of Richard we deal.with compex cases well.why ade you so afraid of talking to customers to clarify your understanding. Sometimes Richard a call helps to clarify and make matters simpler to understand while allowing an organisation to use its time wisely But of course CBAS is not interested in establishing the truth/ nor facts. Even when they are told they are poor they think otherwise- CBAS are always right it seems They are interested in box ticking and hiding behind a poor case management system and bad policies. Skybet know this and happily shaft customers knowing CBAS are pointless Had to give then a 1 rating as no option to pick lower Pointless quango organisation!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
