This airline is possibly the most incompetent, arrogant, and frustrating service I've ever encountered. We traveled from Boston to Madrid, then to Barcelona. An employee specifically assured us in Boston that we wouldn't need to pick up our luggage until reaching Barcelona. Unfortunately, our travel agent scheduled a flight to Barcelona that left right after our arrival in Madrid, leaving us no time to verify this information. Upon arriving in Barcelona, we waited for our luggage until the conveyor stopped, but it never showed up. At the baggage support desk, we were told our luggage was missing and they would contact us if they found it. We informed them of our hotel in Barcelona and our plans to leave for Seville the next day. We updated our address on their baggage website and confirmed it with a representative. However, after arriving in Seville, we still had no luggage four days later. We received a notification that our luggage was at the Barcelona airport, which is now farther away from us than before. Despite informing them of our location, they claimed they had no record of our update. It's incredibly frustrating to deal with such incompetence! We still have no luggage after it was lost on Sunday. I can't believe this level of unprofessionalism exists in a business. To make matters worse, the flight attendants from Boston to Madrid were quite rude, while those on the Madrid to Barcelona flight were professional and kind.
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