We experienced a nearly 10-hour delay on the Montevideo–Madrid flight, which caused us to miss our connection entirely due to the company's error and misleading information displayed at the airport. Despite rushing to the gate, we were informed, without any courtesy, that the aircraft had already closed. Traveling with a toddler and an elderly individual, we received no assistance or empathy. The rebooking process was handled poorly, with staff outright stating, 'I don’t work for the company.' The extra-paid seats were not honored on both return flights. To top it all off, our stroller, valued at CHF 300, was lost upon our arrival in Zurich. A service that creates issues and then neglects its passengers. I would advise avoiding it entirely.
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