iberia.es

⭐☆☆☆☆ Forced downgrade, broken systems, no customer service, flight delayed Second major failure wi

⭐☆☆☆☆
Forced downgrade, broken systems, no customer service, flight delayed

Second major failure with Iberia in less than a year.

I had selected and had a specific seat validated (1XA). Despite this, when my boarding pass was issued, a different seat was automatically assigned (23xF).
This was a clear forced downgrade, done without my consent, with no explanation and no way to fix it.

I immediately tried to resolve the situation through every official channel.
None of them worked.

The website was broken, the mobile app unusable, the complaint form blocked even with a valid PNR and ticket number, and WhatsApp support kept returning error messages.

By phone, I was told to wait until the airport.
At Brussels airport, staff were blocked by the system and could not help.
In Madrid, customer service sent me to the gate.
At the gate, I was sent back to customer service, in a rushed and dismissive manner.

I arrived more than 3 hours early to follow Iberia’s instructions, for absolutely no result.
On top of everything, the flight was delayed, with no clear information or assistance.

End result: forced downgrade, zero customer service, all support channels broken, and no accountability.
This is an unacceptable level of dysfunction for an international airline.

LATAM yes. TAP yes.
Iberia, never again.

Date of experience: Jan 28, 2026