We have been denied boarding, because the flight from Frankfurt to Montevideo via Madrid was overbooked. Ok, can happen. But then I had to call Iberia to get a rebooking to the next flight myself, which was a 1h long super annoying procedure. My expectation was that the check-in and gate team would do that for me. Then, I submitted a claim to get the compensation for the denied boarding as is my passenger right. And here it starts being so rude, that I decided to never book Iberia again. They keep requesting weird things in order to process my claim: authorizations of my wife and for my kids so that I can claim on their behalf (although I booked all the 4 flights in 1 booking and paid with my credit card), after replying to them, they now want that I submit 4 claims for each ticket one claim. This is just ridiculous. It is a tactic to avoid paying anything at all, because the client just like me will get too annoyed by their stupid requests. So: yes, the airline might be relatively cheap, good flight experience, and so on, but their service is the worst I ever experienced in my life. And for this reason, I will never fly Iberia again. I prefer to pay more and get better service if needed.
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