Booked a returning flight from Brussel to Cape Town, with the idea to possibly change my returning flight (if I wanted to stay for a longer period).
When booking this ticket it showed that there would be a 45euro fine to change the returning ticket. Which I think is a reasonable penalty.
I have been in Cape Town for a little over 2 weeks now and wanted to stay for a longer time. My original returning flight would be in April, but I wish to go back to Brussel in June.
My returning ticket cost me 600euros or so.
When trying to change my (already paid for ticket) returning ticket to a date in June, I had to pay additional fees and penalties never mentioned when booking in the first place.
Coming out at extra costs of 700 to 900 euros.
When I tried calling the Customer Services they said they would not be able to give a quote for this time because they couldn't see the availability. (Which I think is completely false)
So If you are looking for an airline company with good customer service or reliable terms of service I would ignore Iberia Airlines.
I ended up canceling my trip (which they wouldn't refund of course) and book through a different airline.
This company is an absolute joke. Lesson learned, never try to save money booking through cheap organizations.
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