iberia.es

I recently flew with Iberia from Madrid to London on flight IB 711, departing at 06:45, and I must s

I recently flew with Iberia from Madrid to London on flight IB 711, departing at 06:45, and I must say it was one of the most unpleasant service experiences I have ever had. I was connecting from Senegal and was absolutely exhausted, so I had fallen asleep during the flight and was still feeling quite groggy as we landed. While I was taking a moment to clear my head and carefully check my seat to ensure I hadn't left any of my belongings behind, a Spanish flight attendant approached me and began repeatedly barking, "Can you leave the plane? Please, please, please." She must have said it nearly ten times every few seconds. It wasn't as if I was refusing to deboard; I was simply moving at a steady pace to make sure my packing was done properly, yet being rushed in such a relentless and condescending manner felt incredibly disrespectful.

Beyond the poor service, the actual layout of the aircraft is highly inconvenient because all the economy toilets are located at the very back, and the crew strictly forbids economy passengers from using the forward business class lavatories. This makes a simple trip to the loo a major ordeal, especially on a crowded flight. Although I took this flight for business, I can say with certainty that I will never choose Iberia for personal travel again. If anyone is considering booking with them, I would strongly advise looking elsewhere because you are almost guaranteed to encounter unpleasant service. In my opinion, this experience deserves a score of zero, and I would urge others to avoid the headache and book with a different carrier instead.

Date of experience: Feb 20, 2026