I am writing about their customer understanding and relating to life situations. My husband and I have two tickets from Madrid to Mexico in 5 days which we bought 2 months ago to go on our honeymoon. We are in the middle east and a war started which does not allow us to make it to Madrid with our different flights.
We called iberia asking for a favor to change our tickets with a fee or give us a voucher to change our date for sometime this month.
Unfortunately there are no exceptions. It is very upsetting to see how there is no empathy and understanding.
We didn't even want to cancel it. Just change the date because of the situation.
Humanity has no place in this airline unless you paid. Big shame, we learned, not to buy from them again. Because they won't be there for you when you truly need them.
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