I booked a Tourista+ package flight with Iberojet from Punta Cana DR to Madrid Spain. One week prior, I received a booking confirmation reminder with different seat numbers than the one I paid for.Upon check in, there was a slight issue with the counter agent, but it was remedied quickly (nothing to do with the flight).There was a posted notice in Spanish that Iberojet had changed the plane, when in fact they had actually contracted out the flight to another airline.Having paid for Tourista+, to include per-ordered meals, larger seat, higher quality pillow & blanket, welcome drink - I received none of this and even lesser quality service.Even the guest next to me was shaking her head at the poor service I received, even after asking and showing the attendant my receipt for the upgraded service.The temperature was absolutely freezing and I had to ask more than 4 times to receive a standard blanket.Upon landing, I received an apology and confirmation that they would note the error of missing my service upgrade purchase and ensure it followed up the service line.Upon landing I immediately went to the Iberojet service counter. The agent there, confirmed all complaints have to go through the website and he has confirmation of my issues on this flight recorded.I went through proper channels and provided documentation regarding my booking, upgraded purchase and the 164 Euro paid for the Tourista+ services that were not provided.After nearly 3 weeks, I received a routed reply through Avoris Travel Booking Services and generated by Avoris Zendesk AI Bot containing many excuses and strange references such as,"Having made the appropriate checks on the issue you have raised, we inform you that on occasions, due to a change of aircraft for operational needs, the seats contracted may not coincide with those reserved, but they are always provided respecting the characteristics agreed.Concerning the rest of the services, we confirm that they were correctly requested, and there is no evidence of any incident on board."They have completely denied and ignored the actual happenings. I will be continuing to pursue the issue, as well as post as many reviews warning others as possible.DO NOT FLY WITH IBEROJET!!! They do not provide the services advertised.
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