Terrible customer service and complete lack of accountability.I booked a flight with this airline for July 12, 2025 (E9 872 MCO-MAD). A few days before departure, they sent me an email saying the flight had been moved to July 19 and gave me the option to cancel for a full refund. Since I couldn’t accept the change, I had no choice but to buy a new ticket with another airline.Then, they suddenly said the change was a mistake, and my original flight was still valid — but by that time, I had already spent money on the new ticket. I've sent multiple emails, tried calling, and have received absolutely NO response.They caused confusion, financial loss, and now I’m worried they’ll mark me as a "no show" and deny my refund entirely. This is beyond unprofessional — it feels like they just ignore customers once they get your money.Avoid this airline if you value your time, money, or sanity.
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