Flight San Jose Costa Rica - MadridFlight no. E9858 on 15 April 2025Besides an hour delay which was expected, when boarding were separated by groups to board the plane and the announcement was only in Spanish, so we didn't board the plane with our group (2) and this resulted in us not having a space for our backpacks. Also some of the staff was not very friendly especially Valentina who arrogantly told me that I cannot take photos on board the plane (when I was taking a picture of my mother)The seat infront of me was damaged and couldn't stay up so for a 10 hour flight i had the screen across my face which was not very pleasant.
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