A message to Leo who replied to my review yesterday…We have tried all forms of contact (phone, online forms & social media) because our emails that we sent over a week ago, haven’t been responded too!When we speak to someone on the phone from the lost luggage department, they say they cannot help us find our luggage even though we have all our flight details & our luggage tags from when we checked our bags in!They keep asking for a PIR number which we do not have because we haven’t been given one!! Our luggage was lost by iberojet in Madrid & we are now back home in the U.K., so it’s impossible for us to go to Madrid airport to get a PIR number. When we ask how else we can obtain the PIR number, they advise they cannot help up with that & then put the phone down! All other airlines can locate lost luggage through flight details & luggage tags from when they were checked in. Why can’t iberojet? During one phone call, we were advised to raise a complaint & then they will investigate where our luggage is, but you have no complaints department?! So please explain how this can be resolved asap seen as waiting for a reply is no longer an option, given how long we have already waited!
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