Spanish:Una Vergüenza Absoluta. Le cobraron a mi novia (embarazada) 150€ extra por una pequeña bolsa de lona. La chica del mostrador en Cancún fue grosera y parecía decidida a estafar a mi novia. En Madrid a la vuelta llevaba exactamente el mismo equipaje y no le dijo nada. No solo son ladrones, sino que son totalmente inconsistentes con sus reglas. Cuando nos quejamos a "atención al cliente" recibimos respuestas trilladas y obtusas que con arrogancia se negaban a escuchar razones. Nunca volveremos a usar esta compañía y nos aseguraremos de que todos los que conozcamos sean conscientes de que un grupo de perdedores poco profesionales y avariciosos manejan esta pobre excusa de una aerolínea.English:Absolutely disgraceful. They charged my (pregnant) girlfriend €150 extra for a small, half-full tote bag. The girl at the counter in Cancun was rude and seemed intent on ripping my girlfriend off. In Madrid she had the exact same luggage as before and nobody said anything. Not only are they thieves, but they are also totally inconsistent with their rules. When we complained to "customer support" we received trite and obtuse responses, arrogantly refusing to listen to reason. We will never use this company again and will make sure everyone we meet is aware that a bunch of unprofessional and greedy losers run this poor excuse of an airline.
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