Honestly one of the worst experiences ever — bought extra luggage in advance of my flight, and packed everything making sure we were under weight. Then, they checked in our 5 kgs underweight bags with no problems at all, but then made us weigh absolutely everything we had on us for hand luggage in one go (including the coats we were wearing?!) and found that we were 5kg over. This shouldn’t be a problem, because we can just put our coats in the other bag? No, not possible. The only alternative is to pay €90 euros to check in one of our hand luggage bags. No reasoning with them, they’re out to look for a way to charge you extra. Finally, they tried to write the receipt in my partner’s name and almost refused to change it when I said I needed an accurate receipt to dispute the charge with my bank (even though I’m the one paying and speaking to them!). They are so sneaky and are just on the hunt to make some extra money from you — be careful.
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