We had a terrible experience with Iberojet that I wouldn’t wish on anyone. We booked return direct flights from Lisbon to Cancun and back, months in advance, to ensure a smooth and comfortable journey. However, two days ago, we received some strange emails from Iberojet claiming our return flight was cancelled. Although disappointed, we understand that cancellations can happen due to strikes or unforeseen circumstances.Iberojet advised us to reroute through Barcelona, which added over 10 hours to our travel time before finally reaching our final destination in Lisbon. This was inconvenient, but we tried to stay understanding. However, when we arrived at Cancun airport, we saw that our original flight to Lisbon – the one we booked months ago – was still flying as scheduled.We were shocked and confused. How could this be possible? We thought our flight was cancelled! It quickly became clear that Iberojet had not cancelled the flight but had rerouted us for no reason. Our best guess is that they overbooked the flight and decided to bump us, but they never provided any explanation or reason for this change.Trying to contact Iberojet was a nightmare. The only way to reach them was through an unresponsive email, and they completely avoided answering any of our questions. The way they communicated (or rather, didn't communicate) with us was infuriating. Reading back through the email thread, where they vaguely stated our flight was "rerouted," without any valid reason or apology, makes me sick.This experience has left a really bad taste in our mouths. The lack of transparency, poor communication, and disregard for their customers is unacceptable. If you’re considering flying with Iberojet, be warned: they might overbook flights and reroute you without any explanation, and you’ll have no way to contact them. Avoid this airline if you can.
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