If they had a zero stars, I would happily award it to Suffolk Building SocietyI have been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has changed in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap.
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We’ve been a cornerstone of the community since 1849. Originally founded to help people buy enough land to enable them to vote – our mission to provide safe homes continues today.
In 2021 we changed our name from Ipswich Building Society to Suffolk Building Society, to better reflect the broader community we serve.
We exist to provide a safe home for savers and safe homes for our communities. We also use some of our profits to help protect local nature and wildlife, and support those facing or at risk of homelessness and domestic abuse.
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