Bad service. I was told I met the income requirements for a ex pat mortgage. Days later I got an email 'we just have some other questions' loosely translated to 'we believe we screwed up we better just ask more questions'They then told me I wouldn't be eligible because I owned 3 BTLs already. I told them I made it clear I was looking at ex pat mortgages and had 3 existing buy to let properties before and they obviously don't know their criteria or would have told me that wouldn't pass eligibility from the off.They claimed I didn't complete their form (designed for when you know exactly what you want) and not designed for a simple enquiry. So because I didn't do the form they suggested it wasn't their fault.Obviously the fact I told them I had 3 BTLs in the initial email therefore anyone with an ounce of knowledge of their lending policy would know that was not suitable immediately. Poor knowledge, no ownership and just blaming the customer for their own reps poor knowledge. I also asked about their rates and they just didn't respond to the question.Improve your interview process because you've hired incompetent people.
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We’ve been a cornerstone of the community since 1849. Originally founded to help people buy enough land to enable them to vote – our mission to provide safe homes continues today.
In 2021 we changed our name from Ipswich Building Society to Suffolk Building Society, to better reflect the broader community we serve.
We exist to provide a safe home for savers and safe homes for our communities. We also use some of our profits to help protect local nature and wildlife, and support those facing or at risk of homelessness and domestic abuse.
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