I ordered a size small dog rain coat from IBSPOT that was shipped to my daughter in another state. It took several weeks for the item to arrive. IBSPOT sent the wrong size. Instead of sending size Small they sent XXS!!! I contacted the company to request a return label and furnished my order number. It took them days to respond only to ask for a photo.My daughter had been traveling so it took me sometime for me to send the photo with tag attached. Their response was that I was now out of their policy time to return the item. I tried to reason with them, was looking for a replacement but their customer service was incredibly inconsiderate. I paid well over $115 for this raincoat, stuck with this item and again was looking to get a replacement larger size; the size I had ordered. This is not a company I would recommend anyone do business with and don’t expect them to be in business much longer! I wouldn’t have given them any stars if that was an option!
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