Really poor customer service. They changed my therapist after only 2 sessions and when I faced delays in resuming my therapy due to personal reasons they informed me that my sessions had expired for no good reason and that I would need to pay more to continue, even though they had previously informed me that I had credit for 6 more sessions. This was despite repeated back and forth with their customer service team (who only answer on whatsapp and sometimes would ignore my messages despite repeated follow ups).
Also, their therapists appear to be quite amateur and lacking experience. I recommend looking elsewhere where if you’re serious about getting therapy and not getting ripped off.
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ICare Well Being is a leading provider of online therapy services, offering access to licensed therapists who provide fast, confidential, and affordable therapy. Our mission is to help individuals and families across the globe achieve optimal mental health and well-being. We provide a safe and supportive environment where clients can openly discuss their challenges and receive the guidance and support they need to overcome them. Our team of highly trained therapists is committed to providing personalized care that is tailored to each client's unique needs and goals. At iCare Well Being, we believe that everyone deserves access to quality mental health care, and we are dedicated to helping our clients achieve their full potential.See more
