I am a resident of 2500 Hill Rise Court, Oshawa, and my experience with ICC Property Management — specifically property manager Leona Lott — has been extremely frustrating and disappointing.I raised concerns regarding a garage door repair, but instead of following proper process, the first communication I received already confirmed that the order had been placed. No prior written notice was given, which does not align with the bylaws that require notice and reasonable time for the owner to respond.Despite this, the cost was directly charged back to my unit without proper explanation or breakdown. The amount charged for a single panel is extremely high, close to what a full garage door would typically cost. To make matters worse, the panel installed is a different color, and now additional charges are being discussed for painting.What is even more concerning is the lack of response. Multiple follow-ups have gone unanswered, leaving me with no clarity or resolution.This is not an isolated issue. Several residents have experienced similar problems — lack of transparency, poor communication, and being pressured or threatened with legal action when simply asking for clarification.Residents deserve transparency, proper notice, and respectful communication. Unfortunately, that has not been the experience here.
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ICC Property Management brings to you a highly experienced and innovative executive team whose decades of knowledge and experience provide exceptional service to ICC’s clients. Due to their varied corporate strengths, educational backgrounds and differ...
