I lost 85GB of data because Icedrive’s notification system sent contradictory warnings (1/5 followed by 1/3 alerts), making it impossible to determine the actual deadline. I have provided full PDF evidence of these system errors, but support has gone silent. For a company that claims 'Privacy is their Passion,' their lack of data integrity and professional support is alarming. I am currently preparing a formal escalation to the UK Information Commissioner's Office (ICO) regarding this failure in transparent data handling.
UPDATE (April 16, 2026): I appreciate the honesty in admitting that your notifications weren't clear. But let’s be direct: receiving a 1/5 warning and then having the system jump to a completely different logic without finishing the sequence is a critical communication failure. This isn't just "user confusion", it’s a system error that left me flying blind.
As a professional who trusted your platform, I have to ask... How am I supposed to take the right action if the rules change mid-stream?
I welcome your offer to take another look at my case. Losing 85GB due to a messaging design is unacceptable, but I’m confident that a company that values privacy and integrity as much as you do will find a way to make this right. I look forward to your update.
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