icelandair.com

1.2
1.2 Based on 21 reviews

...

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Erika Kuhn
DO NOT PAY TO BOOK SEATS

We, a couple, paid £40 extra for extra legroom seats next to each other. At the gate to board, they told me I was on standby (my partner wasn't??) and they then put me on the plane, last, in between two strangers, many rows behind my partner (who got the seat he had paid for - in the exit row. The person in the seat I was meant to have had a broken arm - which I would think is unsafe for an exit row). When I then requested a difference, they said they would look at the difference in seat prices. I would never ever have paid to sit in a middle seat away from my partner, absolutely insane Iceland air do not care about customers, at all

1
Date of experience: Dec 26, 2025

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