This is in all regards the worst airline experience I have ever had. Icelandair managed to lose both of my checked in bags in Vancouver, despite the fact that I checked in 3.5 hours before departure. I have since received one of them, but my other one remains unaccounted for. I have called their incredibly unhelpful phone line 2-3 times each day since it happened, and they are so incredibly unable to and unwilling to offer assistance. All they do is to immediately blame the bagage handlers and state that they can't do anything. At the end of the day, Icelandair is responsible for the bags which they seem to forget. 0/10 experience, and I will never in my life fly with this airline again, and I would certainly discourage everyone else from doing so as well.
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