I have traveled all around Europe on many budget and non budget airlines (Easyjet, Ryanair, British Airways, Lufthansa, Aerlingus, Aegean) and Icelandair was by far the worst! It is the most budget you can find. As with other budget airlines, your carryon must be a limited size. Easyjet and Ryanair and others all have metal labeled containers where you insert your bag in to see if it fits. Not Icelandair, No! Instead they have a CARDBOARD BOX that you can’t push your bag into because it might rip. And it is smaller than their listed size of 55x40x20. My bag always fits into Easyjet's smaller size of 45x36x20. I have flown it numerous times with the same bag (I legit flew easyjet last night from Lisbon to London and haven’t changed anything in my bag). So how does it fit in the smaller sized containers and not in Icelandair? The reasonable conclusion is that Icelandair's cardboard box is smaller than their posted size. So, they required that I pay £101. If that's not a SCAM, then I don't know what is. They know that you are at their mercy at check-in. You have a nonrefundable ticket and clearly aren’t going to leave your bag behind so you are forced to pay the excessive fee of £101 ($141). I only booked on Icelandair because I thought it would be fun to have a layover in Iceland as opposed to another city I’ve already been to. However, Keflavik airport is such a mess! It was impossible to even get food before my next flight boarded due to the crowds. And of course they don’t offer any food or drinks onboard unless you pay. It’s just a terrible airline in many regards: unfriendly staff, uncomfortable seats, overly crowded airport, and most importantly, scamming people for additional revenue upon check-in.
Claim your business profile now and gain access to all features and respond to customer reviews.
