Terrible airline. Paid 100 dollars for extra legroom only to be told in the email confirmation that it was a non reclining seat. If this had been advertised as such I’d never have ‘upgraded’. I called customer services to request a refund but no, no refunds ‘company policy sir’. The rude customer service agent called Arnold (753AA) was unwilling to help or offer any solution that didn’t involve me paying more money. Avoid this airline like the plague.
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