Undoubtedly the most disappointing long-haul flight I've ever experienced. They do not offer in-flight meals. Headphones for the entertainment system are not provided. These are standard offerings with reputable airlines, yet the company charges extra for them. Wi-fi is available for a fee, which is understandable, but the connection quality does not justify the cost. The legroom is insufficient. I couldn’t even fit my bag under the seat in front due to the poor design (a large metal box in the way), which also makes the seats uncomfortable. The boarding process was chaotic. There was no organized group boarding; it was just a scramble. Overall, it was a terrible experience. I strongly advise against flying with them for any long-haul journeys.
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