I am extremely disappointed with how my baggage claim was handled. My new luggage was completely torn apart during transit. I reported the damage immediately at the airport and submitted all the required documents promptly.
The suitcase cost me $840, and despite providing proper proof of purchase and complying with every procedure, the airline offered only $100 in compensation. That amount does not come close to covering the damage or replacing the bag.
It is unacceptable that such a major airline cannot take responsibility for clearly mishandled baggage. Very poor customer service and an even poorer resolution process. Truly disappointing.
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