I purchased a significant trading account and successfully passed both phases in just three days. The final requirement was to complete five trading days. Before traveling abroad, I reached out to support to confirm if trading was permissible while away. I was assured that it was allowed, as there were no restrictions for my destination. After completing the necessary trading days and returning home, I received an email stating my account was closed due to an alleged IP/device breach. This was perplexing because my device remained unchanged, and the only difference was my network after returning home. I’ve spent over a month awaiting a response, with repeated messages indicating that my case is still with the risk team. The lack of clarity and resolution has been frustrating. If traveling with a network change is a violation, this should be communicated clearly to avoid confusion.
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