n July 24 I got a call from ICICI Pru agent giving me details on policy called "Suraksha". I currently have 3 signature policy which I am very happy with so I went on to understand the benefits of this Policy. I was happy with what I was told and because of past experience with ICICI Pru I agreed and signed up for 2 Policies one for me and other for my wife. Post this while I was talking to my friend about Suraksha policy and was telling him the benefit, to my surprise he said all the benefits mentioned were wrong, so I went back to my policy document only to find out that my friend was right and I was duped. I had all the whatsapp chat with me where the agent had confirmed on the benefits, so I raise a complaint to GRO, attached all the chat as evidence. again to my surprise GRO responds that since I have signed all the documents nothing can be done now. also if I wish to discontinue I wont get any refund nor any portion of my premium paid. I expected ICICI Pru to be more considerate specially when all evidence says this was a sale based on misinformation. in reality how many people read word by word of documents before signing, specially when it runs in to huge number of pages?. Also what about the trust part, was it wrong to trust a so called reputed company like ICICI Pru?I am still fighting my case, but want to caution you all DONT TRUST ICICI PRU AGENTS. If it had not been for the guideline I would have named and shamed the agent and her manager who did this....
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