It took an entire month (no exaggeration) of being instructed repeatedly to reset my password, obtain my MFA codes (they kept providing a 10-digit code instead of the required 12), and follow help links I had already visited... it was less enjoyable than a broken bone. When it functions, it's decent, I guess, but if you have an elderly parent or someone who's not tech-savvy and you direct them here, even a minor issue can lead to a complete breakdown. The setup leads to a cycle of failures, as you're continuously advised to repeat the same actions that only result in being locked out for several more days. Their chat feature? Genius. You can't leave the window to complete any of the tasks they suggest. They send a link, instruct you to click it, and then you lose the chat because you went to your email, forcing you to restart with a new representative. Seriously, who creates a system like this?
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.See more
