They are very hard to reach and you can't really talk to anyone on the phone about issues you can only chat. I have been waiting for cash back rewards from several purchases since November 2025. It took them 6 weeks to respond to requested assistance in missing rewards. Once I filed a BBB they then responded once. So if you are using this for cash back rewards don't hold your breath getting any assistance let alone actually getting your cash reward.
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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.See more
