There is no courtesy email before your annual subscription renews. If you miss it, they send you exactly one email letting you know they've charged you a non-refundable amount that they refuse to refund for any reason whatsoever. I personally found their customer support very lacking, and I believe they may be violating two Canadian laws. Firstly, I'm not convinced they honour the Buyer's Right to Cancel in BC.Secondly, I'm not sure they follow CRTC guidelines on the way they send texts to Canadian Citizens.I don't trust them and will never use their service again. It's not about money. It's the principle of the thing. They are happy to take money from "customers" who don't want their services. I ethically refuse to work with businesses that do that ever.
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