I literally subscribed to this tool yesterday after running through the free trial. The free trial was great. However, from the first moment I generated a code, none of my users have been able to get the SMS verification code. We tried two different users in two different countries plus myself. I contacted support yesterday and today during their support hours. Their stupid robot says that the team is unavailable and opened a support ticket for me. Of course, immediately after the robot said the team is not available, it said, "I'm connecting you with a teammate now." And then the next message was "Our team is not available right now." Very, very confusing customer experience. I'm going to cancel my account because you can't just have no support available when people are trying to conduct business, and your tool is blocking them. And then nod off to support those people when they need it during the business hours that you state that you're available.
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