I was a multi-year subscriber to IdentityForce service, and was satisfied with its monitoring and reporting. While reporting is useful, the primary reason for having the service was to get a rapid response and assistance to understand and resolve a breach or other security-related issue. That type of support tops every other product benefit, because there's no point being alerted to a credit-related or identity-related problem if assistance is not readily available. Thus the low score.When I called to follow up on an alert about my primary credit card, the agent told me she would send the matter to someone who would respond by phone within 24 to 48 hours.I was shocked that I had to await a phone call for as long as 2 days for details about the problem and how to resolve it, so I made certain I understood what she was saying. When that process was confirmed, I asked to speak to a supervisor or directed to another phone number. She said the number I had dialed was the only process available, my only option was to wait for a call.That same day I enrolled in an another identity monitoring service.If you expect to receive prompt assistance for an identity-related problem I recommend searching for a company that actually cares as much about assisting its customers, as it does touting its services in its advertising. After enrolling I have called my new service numerous times for assistance. Each time, their 800 number has been answered immediately or within 2 minutes, with US-based agents who are extremely helpful and courteous. I waited awhile to post this review because I didn't want to overreact. I'm doing it because I think the issue is important enough to share my experience with others.
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IdentityForce is a leading provider of proactive identity, privacy, and credit protection. For over 40 years, we have consistently delivered top-rated personal security solutions.
