Recently, as I understand it, the Idaho Department of Labor engaged this third party company to conduct identity verifications of its claimants for unemployment payments. I was notified that my payment would be withheld until I completed this process. It is a very sophisticated procedure, totally handled through an online portal and one's cell phone, involving a video selfie, photos of various documents, etc. I executed this somewhat challenging process and was finally told that the final step was for a "referee" to contact me to verify information from documents I had uploaded; the wait time was estimated to be "over five hours," and that I should carry these documents with me for when the call eventually was received. That was five days ago. Meanwhile, the Department of Labor says they can not release my payment until IDme certifies my identity, apologizing that IDme is currently overwhelmed with this new volume of business. This is unforgiveable, given how many unemployed people in this state are having their payments held up because of this process.
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