Since joining on May 31, 2024, I agreed to a maximum annual fee increase of 3%, yet they have raised my fees by over 15% sporadically. When I tried to discuss this with their team, my request to speak with a manager was ignored. I’ve received no follow-up and have spent hours with a chatbot without any information. Other former customers have reported similar experiences, leading them to terminate their contracts early due to unexplained fee hikes with no responses or refunds. AVOID. SCAMMERS.
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