having had to deal with their customer service again i have to stress how awful it is. they told me i could get a refund after the 25th but after talking to someone again(!) there was no record of the credit. either the person didn't understand my issue or they were being deliberately obtuse to avoid crediting me. i asked to speak to a supervisor but of course there wasn't one. they would not send me an email with the outcome of my query either.
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