After cancelling an order and getting confirmation of this on the web chat while speaking with a person. I was still sent the phone and I am still being charged for it. I returned the phone and ID mobile still billed me. Customer service is non existent, chatting on the chat is a very long winded experience as the agents must be working on multiple chats at once. No phone number to contact either. Called complaints but they were also useless. No written confirmations for cancellations, they just tell you over the chat but then it never happens. Regretting not staying with 3 mobile. Will never use ID again after my contract runs out. On top of this they told me I had to pay the £14 to send the phone back tracked.
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