I contacted ID mobile in very sad circumstances - my husband died suddenly in June and I needed to contact them to ask to reinstate the number for my 12 year daughter's comfort. I spoke to Chanique on Live Chat - I thought it was going to be another bot, but she was the loveliest, kindest person I've ever spoken to on customer service - and over the past few months I've spoken to a LOT of people across various companies/organisations to inform them of my husband's death. Most of whom have been vaguely sympathetic but it sounded fake and robotic. Chanique was so lovely and kind and it felt so genuine and warm. Actually brought tears to my eyes. I was so touched by the experience and her humanity.I hope she is valued at Id Mobile by her colleagues and line manager - she should lead training initiatives, she's fab. So many companies can learn a lot from Chanique. If you're reading this - thank you again. May you go far in your career. I hope our paths will cross again (if that doesn't sound too creepy)! Thank you.
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