I had planned on posting the chat from the last 4 hours spent trying to cancel my fully paid contract, but they even failed to send that! Their chat is very hard to access or impossible depending on which browser you use, then when finally through to somebody, they are worse and slower than bots! I've never actually felt like I would've preferred to speak to AI until now lolSo after spending 4 hours with live (pfft) chat agents who can't care less, I'm still signed up full price to a 24 month contract that has finished! All I asked was to have it cancelled and to swap my number over to a cheaper monthly SIM offered on their site.
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