CRAP!! AVOID The customer service team have ZERO knowledge! Will do anything to get you off the online chat. My eSIM was erased so requested a new one... 1 hr later (the security questions took 15mins) I was told it would be emailed, after sending selfies with my passport ect. I said I don't want to close the chat till I received the email but was told it could take 30mins. So 4 hours later I'm back on the chat with you guessed it no email. I'm now told (after passing security again) I can't have an eSIM and need to go to curry's to pick one up or wait 3 days for one in the post. And this is what frustrated me the most, I'd just been to curry's and was back home!!! ARGHH so I'm now waiting 3 days for a new one. I bought this phone 2 weeks ago and still can't use it 😆 stick with a reputable company!! Instead of trying to save a few quid it's only cost me for something I can't use. Made me not even want the phone
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