My experience with iD Mobile has been nothing but a nightmare from start to finish. Their customer service is shockingly poor, and the staff I did manage to speak to were rude, unhelpful, and completely unwilling to take responsibility for anything.They took money from my account without my permission and have failed to refund it for over two months. Every time I contacted them, I got the same scripted line: “Please allow 3–5 days for the payment to be processed.” Well, it’s been far more than that, and STILL no refund.I ended my contract early because they lied about the coverage in my area. They claimed 4G and 5G worked perfectly here, but the signal was dreadful from day one. Calls dropping, data barely loading — completely unacceptable.To make matters worse, I returned my phone and I’m STILL waiting for the money I’m owed. Trying to reach them is practically impossible. Their Facebook messaging system is useless; every time you message, you get a different person reading from the exact same script, offering no real help and no actual solutions.This is an extremely poor company that clearly doesn’t care about its customers. Based on how they operate, I honestly don’t see them lasting long. Avoid iD Mobile at all costs — save yourself the stress, frustration, and lost money.
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