I’ve spent days trying to cancel ID Mobile’s so-called “auto-renew” plan. They hide the cancel option completely and force you into a broken live chat system that wastes hours. The process is clearly designed to delay and frustrate people until they give up.After waiting for hours across multiple sessions, I was finally told that my request was “too early” to count, so I’ll still be charged nearly £30 for a plan I don’t even need. There’s no phone line, no proper email support, and no transparency — just scripted responses and a maze of digital walls to stop you leaving.It’s manipulative, time-wasting, and unfair to customers. I’m reporting this to Ofcom and warning everyone to stay far away from ID Mobile. Save yourself the stress — their systems are built to extract, not to serve.
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