I am writing this review out of extreme frustration regarding my recent order for an eSIM. I chose an eSIM specifically for the promised speed of delivery/activation (told it would take 4 hours), yet over 12 hours later, I have nothing.Order Timeline: Placed yesterday. I received the Order Confirmation, followed by an "Order Dispatched" email, and even a "Direct Debit Setup" confirmation this morning.The Problem: I have received every other communication (order confirmation, order dispatched, direct debit setup confirmation, promotional emails) EXCEPT the actual eSIM activation details. I completed all required documentation, but the service has not been delivered.The Cruel Irony: The company conducted a full credit check, leaving a hard search on my credit profile, but has failed to deliver the service I paid for. It feels like a joke.Customer Service Failure: The support I received was abysmal. Multiple agents promised they were "sending" the eSIM or "escalating" the issue, told me to wait a few minutes, and then rudely disconnected the chat without providing any update or resolution. This behavior is unacceptable and has only amplified my distress.The time delay is completely contradictory to the purpose of an eSIM. My service is not activated, and my time has been wasted by incompetent support staff.I urgently demand:Immediate activation and receipt of my eSIM details.An explanation for the severe delay and the repeated failed promises from your customer service team.This experience has been a total failure and a complete waste of my time.
Claim your business profile now and gain access to all features and respond to customer reviews.
