Very frustrating that cannot speak to an agent!Have tried several times to speak to an agent but the 'bot' keeps asking to explain a problem differently, going around in circles!Hello PhilWe're contacting you from the iD Mobile Trustpilot Team after you left the following review on our profile:Phil BowenVery frustrating that cannot speak to…Very frustrating that cannot speak to an agent!Have tried several times to speak to an agent but the 'bot' keeps asking to explain a problem differently, going around in circles!We're sorry to hear about the experience you've had with iD Mobile and would love the opportunity to speak with you directly to better understand your experience and see how we can make things right or improve going forward. To enable us to look into this further can you please provide the below information:- Your full name- Your full address, including postcode- Your iD Mobile number- Your date of birthKind Regards,MichaelID Mobile Social Media Teamreply from ID mobileID mobile has my phone no. from trust pilot so why would a company ask for my date of birth, full address etc ? i do not trust this 'person'
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