Had no service for weeks due to issue with Esim.Eventually for through to CS on the app , replacement physical SIM ordered and delivered but won't activate after activation on the app as instructed, back to CS and absolutely useless chatbot, I've an existing complaint that's gone unanswered.so basically paying for something I can't use. Not happy in the slightest, I'll be cancelling if they don't get it sorted asap .. absolutely frustrating and chatbots aren't the way to go dealing with customer queries,it's absolutely useless .Need someone to contact me asap I'm chasing ID no longer
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